Fundraising Standards

Fundraising and Family Fund extra

Family Fund extra is a member of the Fundraising Standards Board (FRSB).


The FRSB is the body for self-regulation of fundraising in the UK.  The FRSB scheme is open to all fundraising organisations.  As a member of the FRSB, Family Fund extra agrees to adhere to the highest standards of good practice with our fundraising and the Fundraising Promise.  You can read more about the Fundraising Standards Board on the FRSB Website.
 

The Fundraising Promise

The Fundraising Standards Board's Fundraising Promise is a commitment made to the public by members of the Fundraising Standards Board scheme. It has been compiled in consultation with fundraisers and the public and is based on six key pledges that centre on honesty, accountability and transparency. The Fundraising Promise represents a commitment to the highest standards of good practice, and to ensuring that all fundraising activities are open, legal and fair.

Our Fundraising Promise

We are members of the Fundraising Standards Board self-regulatory scheme. The Fundraising Standards Board works to ensure that organisations raising money from the public do so honestly and properly. As members of the scheme, we follow the Institute of Fundraisings Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise.

We are committed to high standards

• We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise

• We comply with the law including those that apply to data protection, health and safety and the environment.

We are honest and open

• We tell the truth and do not exaggerate.
• We do what we say we are going to do.
• We answer all reasonable questions about our fundraising activities and costs.

We are clear

• We are clear about who we are, what we do and how your gift is used
• Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
• We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful

• We respect the rights, dignities and privacy of our supporters and beneficiaries.
• We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
• If you tell us that you don’t want us to contact you in a particular way we will not do so.

We are fair and reasonable

• We take care not to use any images or words that cause unjustifiable distress or offence
• We take care not to cause unreasonable nuisance or disruption

We are accountable

• If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint
• We have a complaint procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication

Contacting the Fundraising Standards Board

You may contact the Fundraising Standards Board via their website or at the following address-:

Fundraising Standards Board
Hampton House
20 Albert Embankment
London SE1 7JT

Telephone: 0845 402 5442        

Email: complaint@frsb.org.uk